The returns are accepted if the products have not been used, and if they are sent back in their original package in the same conditions.
Customised products are not valid for return or exchange.
To return a package, you have to contact the Customer Service of Piel Frama, who will then send you a Returns document with the address that you need to send back the item/s and a unique number identifier. (See the returns instructions below)
You do not like the colour of your product or you wish to exchange it for some other reason? Piel Frama allows you to exchange your article with another one of the catalogue within 30 days. Once we receive back the returned item, we will send you the new one. (See the returns instructions below)
As soon as we receive your products, Piel Frama proceeds with the refund (Excluding shipping cost) on your credit cardo or PayPal account, within 48 hours. The articles have to be accompanied by a copy of your previous order, for the refund procedure to be activated. (See the returns instructions below)
We will cover the shipping costs only if the reason behind its return is due to a manufacturing or shipping error. If the return is made for any other reason we won’t be able to cover its shipping costs.
HOW TO RETURN YOUR PRODUCT
You are requested to respect the following procedure for the returns, so that we can correctly identify and validate your return and proceed with the refund.
Send us your return request by this email address, please click here and fill in the required fields; firstname.lastname@example.org
The Customer Service of Piel Frama will then contact you within 48 hours to validate your return.
You will receive by e-mail the postal address where your package will be collected.
As soon as we receive your return package in our factory, your order is verified and the refund is made within 48 hours.