WARRANTY AND RETURN POLICY;
Our products are guaranteed against defects in materials and manufacturing process.
Currently, the use of mobile phones has intensified exponentially compared to previous years, the excessive use of social networks, emails, Whatsapps,... that is, the time that we keep the mobile device with its leather case in our hands has multiplied by 10!!
Due to the fact that leather is a noble and living raw material, this intensive use, in which the aggressive sweat of our hands is also involved, makes the wear and aging of the case considerably pronounced compared to previous years in the that the use was not so intensive. Please be aware of these circumstances and be aware of them.
Our warranty does not cover damage to the product that may have resulted from use of the product, damage from falling, failure as a result of deliberate or negligent operation, or any other tampering.
In addition, the guarantee does not cover damage to your device as a result of the use of any Piel Frama product.
The guarantee does not cover wear and tear or any damage to the cover as a result of a fall or blow. Our cases are made to protect the device.
To return a product, please contact Piel Frama customer service (email@example.com)
Don't like the color of the product or have you made a mistake when ordering it? Piel Frama allows you to exchange it for another within 5 days of purchase. Once we receive the product back, we will send you the new one, charging you for the new shipping costs.
Upon receipt of the product, Piel Frama makes the refund (Excluding the shipping cost) to your credit card or PayPal account.
We will proceed to refund the shipping costs as long as this is due to our shipping error or production defect. If the return is due to other reasons, we will not be able to refund your shipping costs.
HOW TO RETURN A PRODUCT;
It is necessary to respect the following procedure in returns so that we can correctly identify and validate the return and make the refund.
1. Send us the return request to this email address, firstname.lastname@example.org informing us of your name, order number, email and reason for the return. Piel Frama Customer Service will contact you to validate the return.
2. As soon as we receive the return package at our premises, your order is verified and the refund is made within 48 hours.