FAQ's - Frequently Asked Questions

Yes, we ship our products all around the world.

Depending on the country to which the item is sent, we use different couriers as per below: 

Spain: Seur

Countries within UE: DHL - GLS

Countries outside UE: UPS - Federal Express. 

Our couriers do not provide deliveries to PO Boxes or to APOs.
We would need you to indicate a physical address for delivery. It would be important if someone could sign the delivery on its arrival.

Purchasing our products directly through our website is 100% secure.
The transaction takes place through an encrypted security page using a SSL (Secure Sockets Layer) Security Certificate based on the most advanced Internet Security Protocols.
Any information sent is automatically encrypted by the server so that it is impossible for anyone to have unauthorized access to it.

Apart from the payment via credit card we also accept the following methods of payment:

- PayPal
- Bank transfer: in order to place your order, you should contact Piel Frama´s customer service at pielframa@pielframa.com and we will inform you about our bank details and how to place the order.

Sorry but we only accept this kind of payment if the delivery is within Spain.
For the rest of the world, the payment needs to be done in advance by choosing one of the aforementioned methods of payments.

Our cases are designed and made taking into account the exact measurements of the device. They fit like a glove the model for which they are handmade so that adding additional bulk to your device might make it incompatible.

There are no possibilities to return or exchange a custom made case. Once that our craftsmen start making a custom case, it belongs to the customer who has ordered it even if it has not been delivered yet.
Custom cases are totally and specifically made as per customer´s requirements and we cannot accept any return for a refund or exchange even if the case does not meet your expectations.

Due to BREXIT, starting from 2021, orders made from the UNITED KINGDOM with a value of €150 or more may have to pay customs duty. These fees are dictated by the British government and handled by the courier company (UPS Express) we have no control over them. We heavily suggest you to keep yourself informed about any changes or details regarding these regulations.

Custom Taxes (if applicable) are not included in the price of our products as they may vary from country to country.  These expenses or taxes are directed directly from the country of destination to the buyer or importer of the product. These are taxes that the governments of each country request from their citizens or residents for purchasing products from abroad. These taxes are different from one country to another and in some countries they do not exist.

We suggest that you inform yourself about it before purchasing or simply send us your inquiry and we will be happy to help. 

NOTE: Purchases and shipments between countries of the European economic community do not have customs or tariffs.

SHIPMENTS;

To United States;

3-5 business days from the date we ship your order. After, UPS will send you an email with your tracking number. Custom taxes are not included in price.

To Spain;

2-3 business days from the date we ship your order. 

To European Union;

3-5 business days from the date we ship your order. 

All Other Countries;

5-8 business days from the date we ship your order. After, UPS will send you an email with your tracking number. Custom taxes are not included in price.